MASS

MASS is designed for users who want to manage everyday electricity needs from one place without juggling multiple apps or phone calls. It brings service information from participating distribution companies into a single interface, so you can see what matters in your area and stay informed about service changes. The app helps you track your subscriptions and reach your provider when you need support. For users who prefer Android package files, MASS APK provides a straightforward way to install the app.

Key features in MASS

One app for multiple distribution companies

MASS brings services from participating electricity distribution companies together in one place. You can access region-specific information and account details without switching between different tools. This structure keeps common tasks grouped and makes it easier to find updates related to your location.

Manage your subscriptions in detail

You can add and manage electricity subscriptions from a single dashboard. MASS presents key account information in a clear layout, so you can review active and inactive lines and keep your records current. When your address changes or a new connection starts, you can update your subscriptions and keep everything aligned.

View current consumption

MASS displays up-to-date consumption information based on data from your distribution company. You can check recent usage and notice unexpected changes more quickly. This helps you review daily patterns or billing period trends, depending on the data made available by your provider.

Alerts for outages and maintenance

MASS sends timely notifications for planned outages, ongoing outages, and maintenance work affecting your area. You can manage alert preferences inside the app to control which types of messages you receive and how they relate to your registered address. This approach supports staying informed without receiving alerts that are not relevant to your location.

Submit and track service requests

MASS allows you to send complaints or service requests directly to your distribution company and follow their progress. You can check the status after submission and see when the provider updates or resolves the issue. This creates a clear channel for communication and helps you keep track of each step until completion.

MASS coverage and availability

MASS supports services from multiple electricity distribution companies across Türkiye, and coverage can vary by region. Some functions may differ depending on the participating provider in your area, since data and updates are issued by each company. Localized information depends on your registered address, so keeping your address accurate helps the app present relevant updates. If a specific region or service is not yet available, new areas may be added as participating companies expand support.

Requests and notifications in MASS

Response times for complaints and requests depend on the distribution company handling your case. The app reflects status changes and messages provided by the company, so updates appear when the provider processes your submission. For notifications, planned outages are typically shared in advance while ongoing outages relate to current incidents. If you move or manage more than one address, updating your registered locations ensures alerts arrive for the correct area.

How to use MASS on Android

This quick guide outlines the basic steps to get started after you download MASS. It focuses on linking a subscription, checking consumption, setting alerts, and sending a request.

1. Open MASS and follow the on-screen instructions to set up your profile and register your primary address or service area.
2. Add your electricity subscription by entering the identification details from your bill, then confirm the information shown on the dashboard.
3. Go to the consumption section to view your latest usage data and review changes over recent days or billing periods.
4. Open the notifications settings to choose alert types such as planned outages, ongoing outages, and maintenance, then save your preferences.
5. To submit a complaint or service request, open the requests section, enter the required details, send the form, and check the status updates as they appear.

Get started with MASS

MASS centralizes electricity service tasks so you can monitor subscriptions, receive local alerts, and contact your distribution company from one place. For consistent access to current functions, use MASS latest version when installing or updating the app.